The guide begins with an Introduction section covering account registration, login procedures, and an overview of the portal's key features. It then provides dedicated sections on Apps (creating and managing applications with credentials), the API Catalog (exploring available APIs and their documentation), Integrations (HRIS Data Connect), and Usage (monitoring API activity and performance).

Whether you're a developer integrating workforce data for the first time or an admin managing multiple applications, this guide provides step-by-step instructions tailored to your role and objectives.

Review the audience and organization sections below for more details.

To view the complete guide, click the PDF attachment.

Audience

This guide is designed to help Aspect Developer Portal users quickly find the information they need to get started and make the most of the portal.

Organization of this Guide

The guide includes the following sections:

• Introduction
• Apps
• API Catalog
• Integrations
• Usage
• FAQ
• Contact Support

The tables in the document reflect the planned Aspect Developer Portal changes for June 2026.

Feature Audience in the tables designates the availability for that feature:

• All Customers: All Aspect customers will receive the feature.
• Selected Customers: Only specific customers are receiving the feature.
• Other designations: Specific component distribution for the feature.

Enablement Method in the tables describes the method by which the designated feature will be deployed:

• In many cases, features are automatically delivered.
• In some cases, customers will engage with the Aspect account team to enable the feature in their Aspect platform.
• Documentation related to the feature, if available, is found in the Documentation column.
• In some limited cases, documentation may follow the feature release by as much as two weeks.

Note: This is a living document and subject to change. Customer features may be added or removed prior to official rollout.

To view the complete document, click the PDF attachment.

I have templates that generate full schedules working fine and a template that generates overtime for single days fine. When I move to generating overtime for a full week however the Template runs but does not generate any overtime slots. I've tried a few variations including a Template for each day (Monday to Sunday) individually with not luck. Does anyone have a working Template and Master Template for 30 overtime booking daily for a full week?

We are trying to give regular users access to request PTO on behalf of agents, but they are receiving the error shown below.

Please find our current configuration attached.

Could you please confirm if we are missing any permissions or configuration settings?

Original post:

I'm trying to import group allowances, but I'm continuously getting an "invalid NOM_DATE" error. My .csv file is laid out in the exact format as specified in the documentation. What's going wrong?

Snippet of my .csv:

9/7/2026,0

9/8/2026,0

9/9/2026,480

9/10/2026,480

9/11/2026,480

9/12/2026,0

9/13/2026,0

9/14/2026,480

9/15/2026,480

9/16/2026,480

9/17/2026,480

9/18/2026,480

We have a new way of viewing and searching for help documentation available in Community, and my team would love your feedback. We have some other exciting updates planned for this year—if you want to help us shape future documentation, please fill out the Google Form below.

https://forms.gle/Q2wHVUCmeNoyhRia7

This guide describes how to use Workforce Engagement Management - Aspect Cloud Quality™. The product empowers agents and supervisors to search, review, and score interactions.

Review the audience and organization sections below for more details.

To view the complete guide, click the PDF attachment.

Audience

This guide is intended for administrators configured in the Aspect Quality system database.

Note: This guide describes all product user functionality. Depending on the user type, you may not be able to access some of the described functionality.

Organization of this Guide

This guide includes the following sections with corresponding beginning page numbers:

• (6) , Quality Basics
• (14) , Navigate to Aspect Cloud Quality
• (40) , Search for an Interaction
• (150) , User, Management
• (157) , Coaching
• (170) , Evaluation Templates
• (255) , Task Management
• (267) , Scorecard Calibration
• (298) , Reporting in Workforce Engagement Management
• (359) , System Parameters
• (369) , Desktop Client
• (372) , System Downloads