The guide is organized into key sections that cover everything from initial setup and login procedures to managing your schedule and handling change requests. Each section contains expandable topics that provide step-by-step instructions, accompanied by visual aids to enhance understanding.

Whether you're a new user setting up the app for the first time or an experienced user looking to explore advanced features, this guide offers comprehensive support tailored to your needs as an Aspect Cloud Workforce user.

Review the audience and organization sections below for more details.

To view the complete guide, click the PDF attachment.

Audience

This guide is designed for Aspect Cloud Workforce (the New Experience) employees using the mobile app. It provides comprehensive instructions for getting started and utilizing key features of the app.

Organization of this Guide

This guide covers an overview of Aspect Workforce, the tasks involved in using it, and how the user interface works, configuration and administration tasks, forecasting, scheduling, and tracking.

The guide includes the following sections:

• Introduction
• View and Manager Your Schedule
• Manage Schedule Change Requests
• Notification Management
• Settings
• FAQ

The tables in the document reflect the planned Alvaria Cloud™ changes for February 2025.

These changes will be rolled into the Alvaria DUB and LGW regions on 2/14/2025 and into the IAD region on 2/22/2025. In the tables, the Feature Audience column designates the availability for that feature.

A designation of All Customers indicates that all Alvaria customers will receive the feature. A designation of Selected Customers indicates that only specific customers are receiving the feature. Other designations indicate specific component distribution for the feature.

The Enablement Method column in the tables describes the method by which the designated feature will be deployed. In many cases, features are automatically delivered. In some cases, customers will engage with the Alvaria account team to enable the feature in their Alvaria Cloud platform. Documentation related to the feature, if available, is found in the Documentation column. In some limited cases, documentation may follow the feature being released in as much as two weeks.

Note: This is a living document and subject to change. Customer features may be added or removed prior to official rollout.

To view the complete document, click the PDF attachment.

The tables in the document reflect the planned Alvaria Cloud™ changes for February 2026.

These changes will be rolled into the Alvaria DUB and LGW regions on 2/20/2026 and into the IAD region on 2/28/2026. In the tables, the Feature Audience column designates the availability for that feature.

A designation of All Customers indicates that all Alvaria customers will receive the feature. A designation of Selected Customers indicates that only specific customers are receiving the feature. Other designations indicate specific component distribution for the feature.

The Enablement Method column in the tables describes the method by which the designated feature will be deployed. In many cases, features are automatically delivered. In some cases, customers will engage with the Alvaria account team to enable the feature in their Alvaria Cloud platform. Documentation related to the feature, if available, is found in the Documentation column. In some limited cases, documentation may follow the feature being released in as much as two weeks.

Note: This is a living document and subject to change. Customer features may be added or removed prior to official rollout.

To view the complete document, click the PDF attachment.

The tables in the document reflect the planned Aspect Cloud Workforce™ database schema changes for November 2025. These changes will be rolled into the Alvaria DUB and LGW regions on 11/7/2025 and into the IAD region on 11/15/2025.

In the tables, the Audience column designates the availability for that schema change. The Enablement Method column in the tables describes the method by which the designated schema change will be deployed.

In most cases, changes are automatically delivered. Documentation related to the schema change, if available, is found in the Documentation column. In some limited cases, documentation may follow the feature being released by as much as two weeks.

To view the complete document, click the PDF attachment.

The tables in the document reflect the planned Aspect Cloud Workforce™ database schema changes for February 2026. These changes will be rolled into the Alvaria DUB and LGW regions on 2/20/2026 and into the IAD region on 2/28/2026.

In the tables, the Audience column designates the availability for that schema change. The Enablement Method column in the tables describes the method by which the designated schema change will be deployed.

In most cases, changes are automatically delivered. Documentation related to the schema change, if available, is found in the Documentation column. In some limited cases, documentation may follow the feature being released by as much as two weeks.

To view the complete document, click the PDF attachment.

The tables in the document reflect the planned Alvaria Cloud™ changes for November 2025.

These changes will be rolled into the Alvaria DUB and LGW regions on 11/7/2025 and into the IAD region on 11/15/2025. In the tables, the Feature Audience column designates the availability for that feature.

A designation of All Customers indicates that all Alvaria customers will receive the feature. A designation of Selected Customers indicates that only specific customers are receiving the feature. Other designations indicate specific component distribution for the feature.

The Enablement Method column in the tables describes the method by which the designated feature will be deployed. In many cases, features are automatically delivered. In some cases, customers will engage with the Alvaria account team to enable the feature in their Alvaria Cloud platform. Documentation related to the feature, if available, is found in the Documentation column. In some limited cases, documentation may follow the feature being released in as much as two weeks.

Note: This is a living document and subject to change. Customer features may be added or removed prior to official rollout.

To view the complete document, click the PDF attachment.

The tables in the document reflect the planned Alvaria Cloud™ changes for May 2026.

These changes will be rolled into the Alvaria DUB and LGW regions on 5/8/2026 and into the IAD region on 5/15/2026. In the tables, the Feature Audience column designates the availability for that feature.

A designation of All Customers indicates that all Alvaria customers will receive the feature. A designation of Selected Customers indicates that only specific customers are receiving the feature. Other designations indicate specific component distribution for the feature.

The Enablement Method column in the tables describes the method by which the designated feature will be deployed. In many cases, features are automatically delivered. In some cases, customers will engage with the Alvaria account team to enable the feature in their Alvaria Cloud platform. Documentation related to the feature, if available, is found in the Documentation column. In some limited cases, documentation may follow the feature being released in as much as two weeks.

Note: This is a living document and subject to change. Customer features may be added or removed prior to official rollout.

To view the complete document, click the PDF attachment.

The tables in the document reflect the planned Aspect Cloud Workforce (the New Experience) changes for February 2026.

In the tables, the Feature Audience column designates the availability for that feature. A designation of All Customers indicates that all Aspect customers will receive the feature. A designation of Selected Customers indicates that only specific customers are receiving the feature. Other designations indicate specific component distribution for the feature.

The Enablement Method column in the tables describes the method by which the designated feature will be deployed. In many cases, features are automatically delivered. In some cases, customers will engage with the Aspect account team to enable the feature in their Aspect platform. Documentation related to the feature, if available, is found in the Documentation column. In some limited cases, documentation may follow the feature being released in as much as two weeks.

Note: This is a living document and subject to change. Customer features may be added or removed prior to official rollout.

To view the complete document, click the PDF attachment.

The tables in the document reflect the planned Aspect Developer Portal changes for November 2025.

Feature Audience in the tables designates the availability for that feature:

• All Customers: All Aspect customers will receive the feature.
• Selected Customers: Only specific customers are receiving the feature.
• Other designations: Specific component distribution for the feature.

Enablement Method in the tables describes how the designated feature will be deployed:

• In many cases, features are automatically delivered.
• In some cases, customers will engage with the Aspect account team to enable the feature in their Aspect platform.
• Documentation related to the feature, if available, is found in the Documentation column.
• In limited cases, documentation may follow the feature release by as much as two weeks.

Note: This is a living document and subject to change. Customer features may be added or removed prior to official rollout.

To view the complete document, click the PDF attachment.