About This Guide
This Configuration guide provides step-by-step instructions for deploying Aspect Workforce™ integrations with Amazon Connect in the Amazon Web Services (AWS) Cloud.
These integrations are for users of Aspect Workforce™ who want to supply Amazon Connect historical agent productivity and/or real-time adherence data into their Workforce system.
Review the audience and organization sections below for more details.
To view the complete guide, click the PDF attachment.
Audience
These integrations are for users of Aspect Workforce™ who want to supply Amazon Connect historical agent productivity and/or real-time adherence data into their Workforce system.
Organization of this Guide
This guide includes the following sections with corresponding beginning page numbers:
- (4) , Overview
- (5) , Architecture
- (8) , Prerequisites
- (9) , Deployment Options
- (10) , Deployment Steps
- (30) , Best Practices Using Aspect Workforce™ on AWS
- (31) , Security
- (35) , FAQ
- (36) , Git Repository
- (37) , Additional Resources