About this Guide
This document contains detailed instructions on how to install and configure Aspect Workforce™, Aspect Quality™, and Aspect Performance™ with Aspect Workforce Engagement Management™.
For information about Training, Technical Support, commenting on the documentation, and a list of additional documentation, see the appropriate product Release Notes document on the Aspect documentation portal.
To view the complete guide, click the PDF attachment.
Audience
The Aspect Workforce Engagement Management Installation Guide is for IT personnel and Aspect Administrators who set up the system. Contact center managers may also want to review this manual to obtain familiarity with what is involved in the system installation.
Specifically, this guide is intended for use by anyone who participates in the installation and configuration of Aspect Workforce Engagement Management™, Aspect Workforce™, Aspect Performance™, and Aspect Quality™.
Knowledge of third-party applications including Microsoft Windows Server and Microsoft Internet Information Services (IIS) is a prerequisite for installation and deployment.
Organization of this Guide
This guide includes the following sections with corresponding beginning page numbers:
- (9) Chapter 1, Overview - provides information on what prerequisites need to be performed prior to installing and configuring the software.
- (14) Chapter 2, Pre-Installation Tasks - provides pre-installation tasks that you must perform prior to installing and configuring Aspect Workforce Engagement Management.
- (18) Chapter 3, Installing Aspect Workforce Engagement Management - provides procedures on how to install and configure Aspect Workforce Engagement Management.
- (24) Chapter 4, Configure Workforce Engagement Management - provides information on how to configure Workforce Engagement Management, once you have the components installed.
- (35) Chapter 5, Configure Aspect Workforce - provides procedures on how to install and configure Aspect Workforce with Aspect Workforce Engagement Management.
- (45) Chapter 6, Configure Aspect Quality - provides procedures on how to install and configure Aspect Quality with Aspect Workforce Engagement Management.
- (77) Chapter 7, Configure Aspect Performance - provides procedures on how to install and configure Aspect Performance with Aspect Workforce Engagement Management.
- (81) Chapter 8, Verifying the Installation - provides procedures on how to verify that the installation of Aspect Quality, Aspect Performance, and Workforce Management are properly installed and configured with Workforce Engagement Management.
- (85) Chapter 9, Dashboard Configuration - provides information on how to configure a dashboard in Workforce Engagement Management if you prefer not to use the default dashboard.
- (94) Appendix A, Troubleshooting - provides troubleshooting guide for issues related to Aspect Workforce, Aspect Quality, and Aspect Performance, based on their integration with Aspect Workforce Engagement Management.
- (98) Appendix B, Notes on the IIS Role Services for Windows - contains a table that you can use to identify which IIS Role Services you can disable when you are using Server Manager to configure role services for IIS.
- (101) Appendix C, Security and Authentication - contains information on how to configure authentication with Workforce Engagement Management and Workforce, Quality, and Performance.