Aspect Cloud Workforce (the New Experience) User Guide

Aspect_Cloud_Workforce_(the_New_Experience)_Q2_26.pdf
18.81MB
Product
New Cloud Workforce Experience
Version
Cloud
Guide Type
Agent/User

About This Guide

The guide is organized into sections based on user roles and common tasks, with expandable toggles that allow you to quickly navigate to the specific information you need.

Whether you're registering your account for the first time, managing user invitations as an admin, or adjusting your personal settings, you'll find clear guidance throughout this documentation.

Review the audience and organization sections below for more details.

To view the complete guide, click the PDF attachment.

Audience

This guide is designed for Aspect Cloud Workforce (the New Experience) users, including both administrators and employees. It provides comprehensive instructions for getting started, managing accounts, and utilizing key features of the platform.

Organization of this Guide

This guide covers an overview of Aspect Workforce, the tasks involved in using it, and how the user interface works, configuration and administration tasks, forecasting, scheduling, and tracking.

The guide includes the following sections:

  • Introduction
  • Admin Management
  • Employee Schedule Management
  • Notification Management
  • FAQ
  • Troubleshooting