About this Guide
This guide describes how to use Workforce Engagement Management - Aspect Cloud Quality™. The product empowers agents and supervisors to search, review, and score interactions.
Review the audience and organization sections below for more details.
To view the complete guide, click the PDF attachment.
Audience
This guide is intended for administrators configured in the Aspect Quality system database.
Note: This guide describes all product user functionality. Depending on the user type, you may not be able to access some of the described functionality.
Organization of this Guide
This guide includes the following sections with corresponding beginning page numbers:
- (6) , Quality Basics
- (14) , Navigate to Aspect Cloud Quality
- (40) , Search for an Interaction
- (150) , User, Management
- (157) , Coaching
- (170) , Evaluation Templates
- (255) , Task Management
- (267) , Scorecard Calibration
- (298) , Reporting in Workforce Engagement Management
- (359) , System Parameters
- (369) , Desktop Client
- (372) , System Downloads