We are fairly new to Aspect and I can't figure out how they recognize "Talk Time". I'm trying to calculate real AHT as talk time+hold+wrap/offered to get a real time AHT. However, the rt_activeDuration numbers don't seem accurate. Either does rt_AverageHandledDuration. I can create a metric/formula on my own but I'm missing talk time as a key component. Does any one else have this issue?