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1 Reply Latest reply: Jun 20, 2019 1:43 PM by David Miller RSS

Call Detail Report in Via

Candice Grella Member
Currently Being Moderated

We recently migrated to Via from Zipwire. I am looking for a report in Via that shows every call along with the ANI and DNIS, final destination, disposition, etc. Over half of our inbound calls are transferred out to external destinations, so I am looking to report on that as well as agent interactions. Is the only option to create something custom?

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