Aspect Community

3 Replies Latest reply: Nov 8, 2018 11:20 AM by Krysta Koenig RSS

Any one using Aspect Via?

John Cheng Contributor
Currently Being Moderated

Hi All,

 

Is anyone using Aspect Via?

Can you share your experience?

It seems that here has less discussion on it.

  • Re: Any one using Aspect Via?
    GARRY LAVER Member
    Currently Being Moderated

    Hi John

     

    I am using Aspect Via and finding it very difficult to locate any 'how to' manuals on the WFO features in Via. There are plenty for the on-premise solution.

     

    Have you had any luck.

  • Re: Any one using Aspect Via?
    Krysta Koenig Member
    Currently Being Moderated

    We opted not to go to VIA, yet. I spoke to a current user on the system and to Aspect about redundancy and we did not feel like the software was at a state where it could be reliable enough for us to migrate. We decided to wait at least a year to allow them to make improvements and then we are hoping to revisit the migration.

     

    Are you currently using it? How do you manage your calls when there are planned and unplanned outages?

More Like This

  • Retrieving data ...