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ASUGA History

The History of ASUGA

 

The Davox User Group Association (DUGA) was created in 1988 with the purpose of providing an open forum to share ideas on how to maximize the return on customers investment in Davox technology and achieve the highest level of productivity.

In 2002, DUGA changed its name to the Concerto Software User Group Association (CUGA).

In 2005, with the merger between our partner Concerto Software, Inc. and Aspect Contact Center Solutions (now Aspect Software), the user's group association once again underwent a new name change ... to the Aspect Software User Group Association, or ASUGA.

In 2012, the ASUGA Bylaws were reviewed and updated to reflect the changes in Social Media and general administration of ASUGA.  The ASUGA web site was also removed with all content and features migrated to Aspect's new Aspect Community Web site.

The business and affairs of ASUGA are managed by its Board of Directors. Directors shall be elected by the members at the annual meeting of members of the corporation. Each director shall be elected for a term of two years. No more than two Directors may be employed by the same corporation, partnership or other entity. Regular meetings of the Board of Directors are held at least once per month, at such time and place as shall be determined by the Board. 5 attended members of the total number of Directors shall constitute a quorum for the transaction of business. Directors are expected to attend a minimum of 50% of meetings of the Board, or of a committee of the Board or of the members (excluding excused absences due to work commitments) to remain in position.

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