Aspect Community

Log in to create and rate content, and to follow, bookmark, and share content with other members. Not a member? Join Now!
Filter by tag
  • Thoughts on VIA?

    We are considering an upgrade to VIA next year and I am curious what everyones thoughts are on it? How has it been working for you all? How was the leap going from using M3 to CXP? Anything we need to ask about during...
    Krysta Koenig
    created by Krysta Koenig
    Thoughts on VIA?

    in Aspect Via

      Back
    • ASUGA Board of Directors

      Please find details of the current ASUGA Board of Directors listed below:-  Member ASUGA Board Position CompanyRic WilsonPresident / CEONinzi-Connect Software (South Africa)Thomas BallPresident / FinancialMercede...
      Joseph Dangelmaier
      last modified by Joseph Dangelmaier
      ASUGA Board of Directors

      in ASUGA

        Back
      • VOTE NOW for the ASUGA Board!

        Nominations are closed, and the time has come to vote for new and returning members of the ASUGA Board of Directors!   Richard Sandoval, Tom Ball, Natalie Robertson and Tina George are all up for re-election. &n...
        Joseph Dangelmaier
        last modified by Joseph Dangelmaier
        VOTE NOW for the ASUGA Board!

        in ASUGA

          Back
        • Is anyone still using a Spectrum ACD?

          We have quite a large Rockwell Spectrum ACD with all the bells and whistles, that has recently been decommissioned.   We are wishing to find a new home for our box, possibly someone who is still running a simila...
          Marc Marantz
          last modified by Marc Marantz
          Is anyone still using a Spectrum ACD?

          in Aspect Via

            Back
          • ASUGA Wants You! (Board Nominations)

            Hi everyone!   It's that time again, when we nominate people for the ASUGA Board of Directors.  You can nominate someone you think will do a good job, or nominate yourself!  Being part of the Board is ...
            Joseph Dangelmaier
            last modified by Joseph Dangelmaier
            ASUGA Wants You! (Board Nominations)

            in ASUGA

              Back
            • October Webinar: How to Delight Customers with Customer Service Chatbots: Risks & Opportunities

              Hi everyone!   We have another webinar coming up all about chatbots presented by Aspect's own Tobias Goebel!  It's at:   Thurs., October 19, 2017 12:00 - 1:00pm EDT   And the link to register i...
              Joseph Dangelmaier
              last modified by Joseph Dangelmaier
              October Webinar: How to Delight Customers with Customer Service Chatbots: Risks & Opportunities

              in ASUGA

                Back
              • September Webinar: Communicating with IMPACT

                Hi everyone!   Looks like the email went out this morning with the link to September's ASUGA Webitar, Communicating with IMPACT.  It's on the September 14th at 12 eastern.  You can find all the details...
                Joseph Dangelmaier
                last modified by Joseph Dangelmaier
                September Webinar: Communicating with IMPACT

                in ASUGA

                  Back
                • August Webinar: What’s New with the Aspect Innovation Exchange (Canceled)

                  Hi everyone!   An email just went out canceling the webinar scheduled for today, August 10th.  We'll update again if there is a rescheduling!
                  Joseph Dangelmaier
                  last modified by Joseph Dangelmaier
                  August Webinar: What’s New with the Aspect Innovation Exchange (Canceled)

                  in ASUGA

                    Back
                  • IDP Via SQL query

                    I'm trying to recreate the IDP via Excel SQL query. I am able to get all the calls, aht and ASA details but I'm struggling with the Staffing Details. I have found the calculation of (Actual Number of Contacts Offered ...
                    Paul Rimmer
                    last modified by Paul Rimmer
                    IDP Via SQL query

                    in Aspect Via

                      Back
                    • Team and Agent performance metrics?

                      For other users of Aspect, can you share what performance metrics you use to measure individual agent and team performance.  (i.e. AHT, email reply time, other suggestions?)  Which reports do you use most of...
                      janssenc
                      created by janssenc
                      Team and Agent performance metrics?

                      in Aspect Via

                        Back
                      • ASUGA Board of Director Elections!

                        Hello!!   ASUGA wants YOU!!   Nominations are now being accepted for the upcoming elections to become a member of the ASUGA Board of Directors. We have the opportunity for 7 new ASUGA members to join the B...
                        shannon
                        last modified by shannon
                        ASUGA Board of Director Elections!

                        in ASUGA

                          Back
                        • ASUGA Elections

                          Hello ASUGA Members Nominations for the vacancies on the ASUGA Board have closed. Now the Elections are underway. Voting is open until 12th December 2016 to all registered ASUGA members. Simply click on the voting ...
                          ric
                          last modified by ric
                          ASUGA Elections

                          in ASUGA

                            Back
                          • uad error.PNG

                            Im Getting this error when open unified Agent Desktop , can u help guys
                            Phathutshedzo Nefuri
                            last modified by Phathutshedzo Nefuri
                            uad error.PNG

                            by Phathutshedzo Nefuri

                              Back
                            • Setting Up Callback Scheduling UIP 7.docx

                              A short version of the UCC Admin guide for UIP 7 regarding Scheduled Callbacks.
                              last modified by thijs
                              Setting Up Callback Scheduling UIP 7.docx

                              by thijs

                                Back
                              • Community Guidelines

                                We created the Aspect Community for you - so that you have a place to discuss ideas, ask questions, and share your knowledge and best practices with a vibrant network of other professionals. We encourage you to use th...
                                last modified by pboucher
                                Community Guidelines

                                in Documents

                                  Back
                                • ASUGA Facebook Fan Page Live

                                  Come find ASUGA on Facebook!  We have our own Fan Page so please stop by and click and "Like" our page.
                                  vsvirginsi
                                  last modified by vsvirginsi
                                  ASUGA Facebook Fan Page Live

                                  in ASUGA

                                    Back
                                  • ASUGA Webinars

                                    Hello everyone!   The ASUGA Board of Directors are currently planning the webinar content for 2016, and we would like to hear from YOU about what content and topics would be beneficial for you. We've previously ...
                                    shannon
                                    last modified by shannon
                                    ASUGA Webinars

                                    in ASUGA

                                      Back
                                    • Announcing the ASUGA Board for 2016-2017

                                      With a bit of sadness and much eager anticipation, I hand the reins to the ASUGA Presidency to Ric Wilson.   (ASUGA will continue to be a big part in my life, and so I will continue as a Board member, to stay 'i...
                                      judyb
                                      last modified by judyb
                                      Announcing the ASUGA Board for 2016-2017

                                      in ASUGA

                                        Back
                                      • CCIP   FATAL (from dcp0:0) RTP IP resolve timeout.

                                        HI all,   I am facing some issue in DCP , I am  frequently getting error (FATAL (from dcp0:0) RTP IP resolve timeout) That time user are not able to get any voice from internal transfer and as well for Inbo...
                                        last modified by Shiv Shankar
                                        CCIP   FATAL (from dcp0:0) RTP IP resolve timeout.

                                        by Shiv Shankar

                                          Back
                                        • Announcing the ASUGA Board for 2015-2016

                                          We are proud to welcome 7 new members and three returining Board members:   Shawn Livengood, HGS-USA (returning President/Financial) Shannon Scott, JP Morgan Chase - USA Ric Wilson, Ninzi-Connect - South Afric...
                                          judyb
                                          last modified by judyb
                                          Announcing the ASUGA Board for 2015-2016

                                          in ASUGA

                                            Back