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  • Aspect certification

    Hi Team,   Do we have certification in Aspect?. I am new to Aspect and looking out for certification.   Regards, Navaneeth M - +91-6380173673
    Aspect certification

    in Aspect Via

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    • VIA QA Scores

      QA Issue In that the QM Score card data is not available in the Quality REST API, or in the historical/real time API.  Having to pull scores manually for each agent will be time consuming, especially with 1,000+ ...
      Clarence Wolf
      created by Clarence Wolf
      VIA QA Scores

      in Aspect Via

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      • Any one using Aspect Via?

        Hi All,   Is anyone using Aspect Via? Can you share your experience? It seems that here has less discussion on it.
        John Cheng
        last modified by John Cheng
        Any one using Aspect Via?

        in Aspect Via

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        • Aspect Via users in the utility industry?

          Hello all,   We are in the process of migrating from Aspect UIP to Via. We are trying to benchmark with other utilities that are also using Aspect Via. Please let me know if you are a Via user in the utility in...
          stevensoneb
          created by stevensoneb
          Aspect Via users in the utility industry?

          in Aspect Via

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          • Migrating to VIA

            We are about to start our migration from Aspect CallCenter to VIA.  It is hard to tell what we don't know, and more importantly, don't know to ask.  Can anyone provide suggestions or tips and tricks for the ...
            resol
            last modified by resol
            Migrating to VIA

            in Aspect Via

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            • Facebook Messenger to CXP Integration

              Hi guys. Does anyone know how to set up a Messaging Hub, connector and all the pre requisites to integrate CXP to Facebook Messenger? Your help would really be appreciated. Thanks
              Arshad Moerat
              created by Arshad Moerat
              Facebook Messenger to CXP Integration

              in Aspect Via

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              • Thoughts on VIA?

                We are considering an upgrade to VIA next year and I am curious what everyones thoughts are on it? How has it been working for you all? How was the leap going from using M3 to CXP? Anything we need to ask about during...
                Krysta Koenig
                created by Krysta Koenig
                Thoughts on VIA?

                in Aspect Via

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                • Is anyone still using a Spectrum ACD?

                  We have quite a large Rockwell Spectrum ACD with all the bells and whistles, that has recently been decommissioned.   We are wishing to find a new home for our box, possibly someone who is still running a simila...
                  Marc Marantz
                  last modified by Marc Marantz
                  Is anyone still using a Spectrum ACD?

                  in Aspect Via

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                  • IDP Via SQL query

                    I'm trying to recreate the IDP via Excel SQL query. I am able to get all the calls, aht and ASA details but I'm struggling with the Staffing Details. I have found the calculation of (Actual Number of Contacts Offered ...
                    last modified by Paul Rimmer
                    IDP Via SQL query

                    in Aspect Via

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                    • Team and Agent performance metrics?

                      For other users of Aspect, can you share what performance metrics you use to measure individual agent and team performance.  (i.e. AHT, email reply time, other suggestions?)  Which reports do you use most of...
                      created by janssenc
                      Team and Agent performance metrics?

                      in Aspect Via

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