Hi everyone! We have a new webinar coming up featuring Tyler Hinton, Product Marketing Manager - Contact Management of Aspect. And really, who doesn't love Omnichannel? Going Beyond Channels: The...
Hello, We are fairly new to Aspect and I can't figure out how they recognize "Talk Time". I'm trying to calculate real AHT as talk time+hold+wrap/offered to get a real time AHT. However, the rt_activeDura...
Hi everyone! The January webinar is quickly approaching, hosted by Lisa Ryan, Chief Appreciation Strategist, Grategy. It should be a fun one, and keep an eye out for who is doing the introduction! ...
Nominations are closed, and the time has come to vote for new and returning members of the ASUGA Board of Directors! Kaisa Mackie, Timothy Meyer and Rudie Van Rensburg are up for election as new board members. Thom...
Hi everyone! It’s that time again, when we nominate people for the ASUGA Board of Directors. You can nominate someone you think will do a good job, or nominate yourself. Being part of t...
Hi everyone! We've got the last ASUGA webinar for the year lined up: Leader Self-Service, presented by Dr. Rick Wemmers. Details below: Leader Self-Service Presenter: Dr. Rick Wemmers, Rap...
Hi everyone! We have a new webinar coming up on September presented by Bruce Weinstein, "The Ethics Guy", and CEO of the Institute for High-Character Leadership. Should be a good one! WEBINAR DET...
Hi everyone! We have a new webinar coming up next revolving around speech analytics. It should be a fun one! Unleash the Value in Your Customer Interactions with Speech Analytics Presenters: St...
We've got another exciting webinar coming up: Optimize Your Workforce in Real-Time with AI Presenter: Magdi Khalil Date: Thursday, August 8, 2019 Time: 2:00PM – 3:00PM EDT Register here: https...
Hi everyone! We have a new ASUGA webinar coming up in July: Is Time Management Killing Your Organization’s Productivity? Presenter: Randy Anderson Date: Thursday, July 11, 2019 Time: 2:00PM &#...
We recently migrated to Via from Zipwire. I am looking for a report in Via that shows every call along with the ANI and DNIS, final destination, disposition, etc. Over half of our inbound calls are transferred out to ...
We are about to start our migration from Aspect CallCenter to VIA. It is hard to tell what we don't know, and more importantly, don't know to ask. Can anyone provide suggestions or tips and tricks for the ...
Hi everyone! We have a new Webinar coming up in June, presented by the Director of Product Marketing at Aspect! Details are below: Be Proactive: Get Out in Front of Your Customers Presenter: Mic...
Please find details of the current ASUGA Board of Directors listed below:- Member ASUGA Board Position CompanyRic WilsonPresident / CEONinzi-Connect Software (South Africa)Thomas BallPresident / FinancialMercede...
Hi everyone! Coming up this May we have a webinar topic near and dear to my heart, Do More and Live Better Through Remote Work. Hosted by Dr. Amy Jauman, it will be on Thursday, May 9, 2019 at 2:00PM ...
10% Discount for ASUGA members to use for ACE 2019. Registration voucher code for the ASUGA discount of 10% has been set up. Voucher Code: ASUGA2019 To register, please visit the ACE website. Select t...
Hi everyone! After an unexpected hiatus, we're back with the ASUGA Webinar series, The 10-80-10 Principle of Productivity, presented by Sunjay Nath. It'll be on April 11th, 2019, from 2:00PM to 3:00PM ED...
This year, we're kicking ACE up a notch with an entirely new focus on YOU, giving you hands-on, practical, high-value content you can really use. Are you ready for this? Introducing: The Aspect Master Program Ac...
Hi, News just came in that Vector Capital completed the acquisition of Aspect Software, with a new President/CEO and CFO named. You can read more about it here: https://www.pehub.com/2019/02/vect...
