Hi, News just came in that Vector Capital completed the acquisition of Aspect Software, with a new President/CEO and CFO named. You can read more about it here: https://www.pehub.com/2019/02/vect...
We have received a lot of questions about the media articles regarding the merger between Aspect and Vector Capital. Hopefully this will answer most of your questions. Aspect has entered into a definitive merg...
We have our first 2019 ASUGA webinar coming up: How to Set Goals That Drive the Right Performance Date: Thursday, January 10, 2019 Time: 2:00 p.m. – 3:00 p.m. EST Presenter: Jeff Toister ...
Please find details of the current ASUGA Board of Directors listed below:- Member ASUGA Board Position CompanyRic WilsonPresident / CEONinzi-Connect Software (South Africa)Thomas BallPresident / FinancialMercede...
The elections are over and the results are in, so please join Ric Wilson in congratulating and welcoming the new members to the ASUGA Board of Directors. Below is the full list of Directors for 2019 Ric Wilson, Ninzi...
Hi everyone! Nominations are closed, and the time has come to vote for new and returning members of the ASUGA Board of Directors! Ric Wilson, Kevin Cardwell, Shannon Scott, Robert Ritter, Joseph...
It’s that time again, when we nominate people for the ASUGA Board of Directors. You can nominate someone you think will do a good job, or nominate yourself. Being part of the Board is a great opportunity to buil...
Hi everyone! The last webinar of 2018 is just around the corner! Be sure to check out our November ASUGA Webinar, Using Principles of Influence to Get Results, presented by Mike Schmidtmann! Here are...
Hello all, We are in the process of migrating from Aspect UIP to Via. We are trying to benchmark with other utilities that are also using Aspect Via. Please let me know if you are a Via user in the utility in...
Hi everyone! We have a great webinar coming up in time for the end of the month! Here are the details: Speech Analytics Demystified Date: Wednesday, October 31, 2018 Time: 2:00 p.m....
Hi everyone! The Webinar for tomorrow has been postponed; new details are to follow. Thanks for everything! Joseph Dangelmaier --- Hi everyone! Have a great webinar coming up t...
Hi everyone! We have a new ASUGA webinar coming up at the end of the month, "Leveraging Analytics to Gain Critical Customer Insights", on August 30th at 2 PM EDT. Register here: ASUGA Webinar T...
Hi everyone! We have our July ASUGA Webinar coming up, "Lessening the Stress of Service", presented by Becky McCrary, CSP, on Thursday, July 19, 2018 at 2:00-3:00 EDT. It looks very interesting and pract...
We are about to start our migration from Aspect CallCenter to VIA. It is hard to tell what we don't know, and more importantly, don't know to ask. Can anyone provide suggestions or tips and tricks for the ...
Here are some of the most frequently asked questions about membership in the Aspect Community. If you have a question and can't find the answer here, send an email to the Aspect Community Manager. Q: Do I need to be a...
Hi everyone! We've got a great webinar coming up hosted by Magdi Khalil, covering contact center automation and mobile engagement with agents. It looks like it'll be a fun one! Here are the details...
Hi everyone! The May ASUGA webinar is right around the corner on Thursday, May 17, 2018, 2:00 - 3:00pm EDT. It's being presented by Dr. Rick Goodman, CSP, and promises to be very interesting! Also,...
Hi everyone! We have an ASUGA webinar coming up, broadcast right from ACE! It's being hosted by Annick Duffy, Managing Director, WFO and Dan Wolfgram, Strategic Director, both from Aspect. It's sched...
