Hi everyone! Nominations are closed, and the time has come to vote for new and returning members of the ASUGA Board of Directors! Ric Wilson, Kevin Cardwell, Shannon Scott, Robert Ritter, Joseph...
It’s that time again, when we nominate people for the ASUGA Board of Directors. You can nominate someone you think will do a good job, or nominate yourself. Being part of the Board is a great opportunity to buil...
Hi everyone! The last webinar of 2018 is just around the corner! Be sure to check out our November ASUGA Webinar, Using Principles of Influence to Get Results, presented by Mike Schmidtmann! Here are...
Hello all, We are in the process of migrating from Aspect UIP to Via. We are trying to benchmark with other utilities that are also using Aspect Via. Please let me know if you are a Via user in the utility in...
Hi everyone! We have a great webinar coming up in time for the end of the month! Here are the details: Speech Analytics Demystified Date: Wednesday, October 31, 2018 Time: 2:00 p.m....
Hi everyone! The Webinar for tomorrow has been postponed; new details are to follow. Thanks for everything! Joseph Dangelmaier --- Hi everyone! Have a great webinar coming up t...
Hi everyone! We have a new ASUGA webinar coming up at the end of the month, "Leveraging Analytics to Gain Critical Customer Insights", on August 30th at 2 PM EDT. Register here: ASUGA Webinar T...
Hi everyone! We have our July ASUGA Webinar coming up, "Lessening the Stress of Service", presented by Becky McCrary, CSP, on Thursday, July 19, 2018 at 2:00-3:00 EDT. It looks very interesting and pract...
We are about to start our migration from Aspect CallCenter to VIA. It is hard to tell what we don't know, and more importantly, don't know to ask. Can anyone provide suggestions or tips and tricks for the ...
Here are some of the most frequently asked questions about membership in the Aspect Community. If you have a question and can't find the answer here, send an email to the Aspect Community Manager. Q: Do I need to be a...
Hi everyone! We've got a great webinar coming up hosted by Magdi Khalil, covering contact center automation and mobile engagement with agents. It looks like it'll be a fun one! Here are the details...
Hi everyone! The May ASUGA webinar is right around the corner on Thursday, May 17, 2018, 2:00 - 3:00pm EDT. It's being presented by Dr. Rick Goodman, CSP, and promises to be very interesting! Also,...
Hi everyone! We have an ASUGA webinar coming up, broadcast right from ACE! It's being hosted by Annick Duffy, Managing Director, WFO and Dan Wolfgram, Strategic Director, both from Aspect. It's sched...
Hi everyone! Next week we'll be having our April webinar, "Scheduling Agents in a Gig Economy." It looks to be a very insightful presentation! Webinar Details: Thursday, April 5, 2018 12:00 PM&...
Hi guys. Does anyone know how to set up a Messaging Hub, connector and all the pre requisites to integrate CXP to Facebook Messenger? Your help would really be appreciated. Thanks
Hi everyone! The March webinar is coming up next week. It's called "Time Management. The Top 5 Ways to Get More Things Done", presented by Nina Sunday, at 2 PM EDT on March 8th, 2018. Click this ...
Hi everyone! The next ASUGA Webinar is coming up on Tuesday, February 20th. There'll even be a live demo, it should be fun! Register here: http://go2.aspect.com/asugawebinar-wfo-feb20 WFO S...
Hi everyone! It's a new year, and we have a new set of webinars coming up! The first one is: Overcoming Call Center FatigueTM Presented by: Jerome Wade Thursday, January 11, 2018 ...
