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  • Is anyone still using a Spectrum ACD?

    We have quite a large Rockwell Spectrum ACD with all the bells and whistles, that has recently been decommissioned.   We are wishing to find a new home for our box, possibly someone who is still running a simila...
    Marc Marantz
    last modified by Marc Marantz
    Is anyone still using a Spectrum ACD?

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    • Team and Agent performance metrics?

      For other users of Aspect, can you share what performance metrics you use to measure individual agent and team performance.  (i.e. AHT, email reply time, other suggestions?)  Which reports do you use most of...
      janssenc
      created by janssenc
      Team and Agent performance metrics?

      in Aspect Via

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      • ASUGA Board of Director Elections!

        Hello!!   ASUGA wants YOU!!   Nominations are now being accepted for the upcoming elections to become a member of the ASUGA Board of Directors. We have the opportunity for 7 new ASUGA members to join the B...
        shannon
        last modified by shannon
        ASUGA Board of Director Elections!

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        • ASUGA Elections

          Hello ASUGA Members Nominations for the vacancies on the ASUGA Board have closed. Now the Elections are underway. Voting is open until 12th December 2016 to all registered ASUGA members. Simply click on the voting ...
          ric
          last modified by ric
          ASUGA Elections

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          • uad error.PNG

            Im Getting this error when open unified Agent Desktop , can u help guys
            Phathutshedzo Nefuri
            last modified by Phathutshedzo Nefuri
            uad error.PNG

            by Phathutshedzo Nefuri

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            • Setting Up Callback Scheduling UIP 7.docx

              A short version of the UCC Admin guide for UIP 7 regarding Scheduled Callbacks.
              thijs
              last modified by thijs
              Setting Up Callback Scheduling UIP 7.docx

              by thijs

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              • Community Guidelines

                We created the Aspect Community for you - so that you have a place to discuss ideas, ask questions, and share your knowledge and best practices with a vibrant network of other professionals. We encourage you to use th...
                pboucher
                last modified by pboucher
                Community Guidelines

                in Documents

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                • ASUGA Facebook Fan Page Live

                  Come find ASUGA on Facebook!  We have our own Fan Page so please stop by and click and "Like" our page.
                  vsvirginsi
                  last modified by vsvirginsi
                  ASUGA Facebook Fan Page Live

                  in ASUGA

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                  • ASUGA Board of Directors

                    Please find details of the current ASUGA Board of Directors listed below:-  Member ASUGA Board Position CompanyRic WilsonPresident / CEONinzi-ConnectShawn LivengoodPresident / FinancialHGSJennifer Seitz Administr...
                    ASUGA Administrator
                    last modified by ASUGA Administrator
                    ASUGA Board of Directors

                    in ASUGA

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                    • ASUGA Webinars

                      Hello everyone!   The ASUGA Board of Directors are currently planning the webinar content for 2016, and we would like to hear from YOU about what content and topics would be beneficial for you. We've previously ...
                      shannon
                      last modified by shannon
                      ASUGA Webinars

                      in ASUGA

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                      • Announcing the ASUGA Board for 2016-2017

                        With a bit of sadness and much eager anticipation, I hand the reins to the ASUGA Presidency to Ric Wilson.   (ASUGA will continue to be a big part in my life, and so I will continue as a Board member, to stay 'i...
                        judyb
                        last modified by judyb
                        Announcing the ASUGA Board for 2016-2017

                        in ASUGA

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                        • CCIP   FATAL (from dcp0:0) RTP IP resolve timeout.

                          HI all,   I am facing some issue in DCP , I am  frequently getting error (FATAL (from dcp0:0) RTP IP resolve timeout) That time user are not able to get any voice from internal transfer and as well for Inbo...
                          last modified by Shiv Shankar
                          CCIP   FATAL (from dcp0:0) RTP IP resolve timeout.

                          by Shiv Shankar

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                          • Announcing the ASUGA Board for 2015-2016

                            We are proud to welcome 7 new members and three returining Board members:   Shawn Livengood, HGS-USA (returning President/Financial) Shannon Scott, JP Morgan Chase - USA Ric Wilson, Ninzi-Connect - South Afric...
                            judyb
                            last modified by judyb
                            Announcing the ASUGA Board for 2015-2016

                            in ASUGA

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                            • suggestion_m3loganalyzer.docx

                              logSuggestion M3 log analyzer.
                              thijs
                              last modified by thijs
                              suggestion_m3loganalyzer.docx

                              by thijs

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                              • QueueOptimizer.doc

                                Document on how to setup Queue Optimizer.
                                thijs
                                last modified by thijs
                                QueueOptimizer.doc

                                by thijs

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                                • ASUGA at a glance facts sheet

                                  The ASUGA Board have put together a new "at a glance" sheet on all about ASUGA.  Take a few moments to take a read and share with your colleagues. You can view the sheet here ->ASUGA at a glance facts shee...
                                  vsvirginsi
                                  last modified by vsvirginsi
                                  ASUGA at a glance facts sheet

                                  in ASUGA

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                                  • ASUGA at a glance facts sheet.pdf

                                    in ASUGA

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                                    • What webinar topics would you like to see?

                                      Hi everyone! We are in the planning stages for several of our future webinars, and would like to get your input on what kinds of topics you'd like to learn more about. Some of our past sessions have included topics s...
                                      Shawn Livengood
                                      last modified by Shawn Livengood
                                      What webinar topics would you like to see?

                                      in ASUGA

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                                      • Time to answer April's ASUGA Quick Question Poll

                                        ASUGA is asking everyone to take a visit to the ASUGA Members  area to answer our Quick Question Poll. What feature do you find the most useful / interesting on the Community website?  Thank you in advan...
                                        vsvirginsi
                                        last modified by vsvirginsi
                                        Time to answer April's ASUGA Quick Question Poll

                                        in ASUGA

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                                        • Time to answer the ASUGA Quick Question Poll

                                          ASUGA is asking everyone to take a visit to the ASUGA Members  area to answer our Quick Question Poll. Have you ever posted a question on the Community website about an Aspect product you use every day?  ...
                                          vsvirginsi
                                          last modified by vsvirginsi
                                          Time to answer the ASUGA Quick Question Poll

                                          in ASUGA

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