Hi everyone! We have an ASUGA webinar coming up, broadcast right from ACE! It's being hosted by Annick Duffy, Managing Director, WFO and Dan Wolfgram, Strategic Director, both from Aspect. It's sched...
Hi everyone! Next week we'll be having our April webinar, "Scheduling Agents in a Gig Economy." It looks to be a very insightful presentation! Webinar Details: Thursday, April 5, 2018 12:00 PM&...
Hi guys. Does anyone know how to set up a Messaging Hub, connector and all the pre requisites to integrate CXP to Facebook Messenger? Your help would really be appreciated. Thanks
Hi everyone! The March webinar is coming up next week. It's called "Time Management. The Top 5 Ways to Get More Things Done", presented by Nina Sunday, at 2 PM EDT on March 8th, 2018. Click this ...
We are about to start our migration from Aspect CallCenter to VIA. It is hard to tell what we don't know, and more importantly, don't know to ask. Can anyone provide suggestions or tips and tricks for the ...
Hi everyone! The next ASUGA Webinar is coming up on Tuesday, February 20th. There'll even be a live demo, it should be fun! Register here: http://go2.aspect.com/asugawebinar-wfo-feb20 WFO S...
Hi everyone! It's a new year, and we have a new set of webinars coming up! The first one is: Overcoming Call Center FatigueTM Presented by: Jerome Wade Thursday, January 11, 2018 ...
We are considering an upgrade to VIA next year and I am curious what everyones thoughts are on it? How has it been working for you all? How was the leap going from using M3 to CXP? Anything we need to ask about during...
Please find details of the current ASUGA Board of Directors listed below:- Member ASUGA Board Position CompanyRic WilsonPresident / CEONinzi-Connect Software (South Africa)Thomas BallPresident / FinancialMercede...
Nominations are closed, and the time has come to vote for new and returning members of the ASUGA Board of Directors! Richard Sandoval, Tom Ball, Natalie Robertson and Tina George are all up for re-election. &n...
We have quite a large Rockwell Spectrum ACD with all the bells and whistles, that has recently been decommissioned. We are wishing to find a new home for our box, possibly someone who is still running a simila...
Hi everyone! It's that time again, when we nominate people for the ASUGA Board of Directors. You can nominate someone you think will do a good job, or nominate yourself! Being part of the Board is ...
Hi everyone! We have another webinar coming up all about chatbots presented by Aspect's own Tobias Goebel! It's at: Thurs., October 19, 2017 12:00 - 1:00pm EDT And the link to register i...
Hi everyone! Looks like the email went out this morning with the link to September's ASUGA Webitar, Communicating with IMPACT. It's on the September 14th at 12 eastern. You can find all the details...
I'm trying to recreate the IDP via Excel SQL query. I am able to get all the calls, aht and ASA details but I'm struggling with the Staffing Details. I have found the calculation of (Actual Number of Contacts Offered ...
For other users of Aspect, can you share what performance metrics you use to measure individual agent and team performance. (i.e. AHT, email reply time, other suggestions?) Which reports do you use most of...
Hello!! ASUGA wants YOU!! Nominations are now being accepted for the upcoming elections to become a member of the ASUGA Board of Directors. We have the opportunity for 7 new ASUGA members to join the B...
Hello ASUGA Members Nominations for the vacancies on the ASUGA Board have closed. Now the Elections are underway. Voting is open until 12th December 2016 to all registered ASUGA members. Simply click on the voting ...
