I'm trying to recreate the IDP via Excel SQL query. I am able to get all the calls, aht and ASA details but I'm struggling with the Staffing Details. I have found the calculation of (Actual Number of Contacts Offered ...
We have quite a large Rockwell Spectrum ACD with all the bells and whistles, that has recently been decommissioned. We are wishing to find a new home for our box, possibly someone who is still running a simila...
For other users of Aspect, can you share what performance metrics you use to measure individual agent and team performance. (i.e. AHT, email reply time, other suggestions?) Which reports do you use most of...
Hello!! ASUGA wants YOU!! Nominations are now being accepted for the upcoming elections to become a member of the ASUGA Board of Directors. We have the opportunity for 7 new ASUGA members to join the B...
Hello ASUGA Members Nominations for the vacancies on the ASUGA Board have closed. Now the Elections are underway. Voting is open until 12th December 2016 to all registered ASUGA members. Simply click on the voting ...
We created the Aspect Community for you - so that you have a place to discuss ideas, ask questions, and share your knowledge and best practices with a vibrant network of other professionals. We encourage you to use th...
Please find details of the current ASUGA Board of Directors listed below:- Member ASUGA Board Position CompanyRic WilsonPresident / CEONinzi-ConnectShawn LivengoodPresident / FinancialHGSJennifer Seitz Administr...
Hello everyone! The ASUGA Board of Directors are currently planning the webinar content for 2016, and we would like to hear from YOU about what content and topics would be beneficial for you. We've previously ...
With a bit of sadness and much eager anticipation, I hand the reins to the ASUGA Presidency to Ric Wilson. (ASUGA will continue to be a big part in my life, and so I will continue as a Board member, to stay 'i...
HI all, I am facing some issue in DCP , I am frequently getting error (FATAL (from dcp0:0) RTP IP resolve timeout) That time user are not able to get any voice from internal transfer and as well for Inbo...
We are proud to welcome 7 new members and three returining Board members: Shawn Livengood, HGS-USA (returning President/Financial) Shannon Scott, JP Morgan Chase - USA Ric Wilson, Ninzi-Connect - South Afric...
The ASUGA Board have put together a new "at a glance" sheet on all about ASUGA. Take a few moments to take a read and share with your colleagues. You can view the sheet here ->ASUGA at a glance facts shee...
Hi everyone! We are in the planning stages for several of our future webinars, and would like to get your input on what kinds of topics you'd like to learn more about. Some of our past sessions have included topics s...
