Hi everyone! We have a new ASUGA webinar coming up in July: Is Time Management Killing Your Organization’s Productivity? Presenter: Randy Anderson Date: Thursday, July 11, 2019 Time: 2:00PM &#...
We recently migrated to Via from Zipwire. I am looking for a report in Via that shows every call along with the ANI and DNIS, final destination, disposition, etc. Over half of our inbound calls are transferred out to ...
We are about to start our migration from Aspect CallCenter to VIA. It is hard to tell what we don't know, and more importantly, don't know to ask. Can anyone provide suggestions or tips and tricks for the ...
Hi everyone! We have a new Webinar coming up in June, presented by the Director of Product Marketing at Aspect! Details are below: Be Proactive: Get Out in Front of Your Customers Presenter: Mic...
Please find details of the current ASUGA Board of Directors listed below:- Member ASUGA Board Position CompanyRic WilsonPresident / CEONinzi-Connect Software (South Africa)Thomas BallPresident / FinancialMercede...
Hi everyone! Coming up this May we have a webinar topic near and dear to my heart, Do More and Live Better Through Remote Work. Hosted by Dr. Amy Jauman, it will be on Thursday, May 9, 2019 at 2:00PM ...
10% Discount for ASUGA members to use for ACE 2019. Registration voucher code for the ASUGA discount of 10% has been set up. Voucher Code: ASUGA2019 To register, please visit the ACE website. Select t...
Hi everyone! After an unexpected hiatus, we're back with the ASUGA Webinar series, The 10-80-10 Principle of Productivity, presented by Sunjay Nath. It'll be on April 11th, 2019, from 2:00PM to 3:00PM ED...
This year, we're kicking ACE up a notch with an entirely new focus on YOU, giving you hands-on, practical, high-value content you can really use. Are you ready for this? Introducing: The Aspect Master Program Ac...
Hi, News just came in that Vector Capital completed the acquisition of Aspect Software, with a new President/CEO and CFO named. You can read more about it here: https://www.pehub.com/2019/02/vect...
We have received a lot of questions about the media articles regarding the merger between Aspect and Vector Capital. Hopefully this will answer most of your questions. Aspect has entered into a definitive merg...
We have our first 2019 ASUGA webinar coming up: How to Set Goals That Drive the Right Performance Date: Thursday, January 10, 2019 Time: 2:00 p.m. – 3:00 p.m. EST Presenter: Jeff Toister ...
The elections are over and the results are in, so please join Ric Wilson in congratulating and welcoming the new members to the ASUGA Board of Directors. Below is the full list of Directors for 2019 Ric Wilson, Ninzi...
Hi everyone! Nominations are closed, and the time has come to vote for new and returning members of the ASUGA Board of Directors! Ric Wilson, Kevin Cardwell, Shannon Scott, Robert Ritter, Joseph...
It’s that time again, when we nominate people for the ASUGA Board of Directors. You can nominate someone you think will do a good job, or nominate yourself. Being part of the Board is a great opportunity to buil...
Hi everyone! The last webinar of 2018 is just around the corner! Be sure to check out our November ASUGA Webinar, Using Principles of Influence to Get Results, presented by Mike Schmidtmann! Here are...
Hello all, We are in the process of migrating from Aspect UIP to Via. We are trying to benchmark with other utilities that are also using Aspect Via. Please let me know if you are a Via user in the utility in...
