Hi everyone! We have an ASUGA webinar coming up, broadcast right from ACE! It's being hosted by Annick Duffy, Managing Director, WFO and Dan Wolfgram, Strategic Director, both from Aspect. It's sched...
Hi everyone! Next week we'll be having our April webinar, "Scheduling Agents in a Gig Economy." It looks to be a very insightful presentation! Webinar Details: Thursday, April 5, 2018 12:00 PM&...
Hi everyone! The March webinar is coming up next week. It's called "Time Management. The Top 5 Ways to Get More Things Done", presented by Nina Sunday, at 2 PM EDT on March 8th, 2018. Click this ...
Hi everyone! The next ASUGA Webinar is coming up on Tuesday, February 20th. There'll even be a live demo, it should be fun! Register here: http://go2.aspect.com/asugawebinar-wfo-feb20 WFO S...
Hi everyone! It's a new year, and we have a new set of webinars coming up! The first one is: Overcoming Call Center FatigueTM Presented by: Jerome Wade Thursday, January 11, 2018 ...
Please find details of the current ASUGA Board of Directors listed below:- Member ASUGA Board Position CompanyRic WilsonPresident / CEONinzi-Connect Software (South Africa)Thomas BallPresident / FinancialMercede...
Nominations are closed, and the time has come to vote for new and returning members of the ASUGA Board of Directors! Richard Sandoval, Tom Ball, Natalie Robertson and Tina George are all up for re-election. &n...
Hi everyone! It's that time again, when we nominate people for the ASUGA Board of Directors. You can nominate someone you think will do a good job, or nominate yourself! Being part of the Board is ...
Hi everyone! We have another webinar coming up all about chatbots presented by Aspect's own Tobias Goebel! It's at: Thurs., October 19, 2017 12:00 - 1:00pm EDT And the link to register i...
Hi everyone! Looks like the email went out this morning with the link to September's ASUGA Webitar, Communicating with IMPACT. It's on the September 14th at 12 eastern. You can find all the details...
Hello!! ASUGA wants YOU!! Nominations are now being accepted for the upcoming elections to become a member of the ASUGA Board of Directors. We have the opportunity for 7 new ASUGA members to join the B...
Hello ASUGA Members Nominations for the vacancies on the ASUGA Board have closed. Now the Elections are underway. Voting is open until 12th December 2016 to all registered ASUGA members. Simply click on the voting ...
Hello everyone! The ASUGA Board of Directors are currently planning the webinar content for 2016, and we would like to hear from YOU about what content and topics would be beneficial for you. We've previously ...
With a bit of sadness and much eager anticipation, I hand the reins to the ASUGA Presidency to Ric Wilson. (ASUGA will continue to be a big part in my life, and so I will continue as a Board member, to stay 'i...
We are proud to welcome 7 new members and three returining Board members: Shawn Livengood, HGS-USA (returning President/Financial) Shannon Scott, JP Morgan Chase - USA Ric Wilson, Ninzi-Connect - South Afric...
The ASUGA Board have put together a new "at a glance" sheet on all about ASUGA. Take a few moments to take a read and share with your colleagues. You can view the sheet here ->ASUGA at a glance facts shee...
Hi everyone! We are in the planning stages for several of our future webinars, and would like to get your input on what kinds of topics you'd like to learn more about. Some of our past sessions have included topics s...
