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Guide to a Resilient Contact Center (ASUGA Webinar Special Edition)


There's No Such Thing as the New Normal, Lessons Learned in Rapid Migration to Remote-Based Work


Presenters: Scott Cooper, Managing Director, Language Services Associates | Mauricio Vincente, Executive Vice President, Language Services Associates | Ricardo De Biase, Aspect Product Management


Language Services Associates (LSA) is a global provider of interpretation services and longstanding Aspect customer. In less than seven days LSA had to move its entire corporate operations and call flow to remote locations, all while volume spiked during the COVID-19 pandemic. Managing director Scott Cooper and EVP Mauricio Vincente, members of LSA's senior leadership, helped drive the company's personnel, technology, customer relations and communication strategies. This webinar will focus on some hard lessons learned and how proper leveraging of technology and evolving product offerings kept LSA's customers without interruption.


Click Here to Watch the Webinar


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