As January comes to a close, and as the new year of 2104 progresses, I extend this ASUGA President Vision, along with a look back on what was accomplished in 2012 and 2013:
2012 saw ASUGA transition from being a North American organization into a global, with someone from the UK joining the Board.
The ASUGA organization was incorporated in the state of Florida.
The ASUGA Board helped in testing the launch of the new Community website, with a new home for ASUGA on its web pages, just in time for the ACE conference, where we were a Gold Sponsor.
All meeting minutes (current and historical) and official ASUGA documents were placed on the website in the Board space.
Mid-year, we started co-hosting with Jeff Tobe and Aspect the webinars on soft skills. It was my decision as President to store them on the ASUGA space, as an incentive to people to become ASUGA members.
2013 saw someone from Spain join the Board.
We continued the Jeff Tobe webinars, along with our first non-soft skills ASUGA led webinar on eWFM - which was a big hit!
Along with all of Aspect rebranding, Community and ASUGA web spaces changed alos, with the Board's web team working diligently to make many improvements to content and visibility.
The Board requested an ASUGA link be added to the Aspect Customer Support page and the Training page.
Almost half of the Board attended ACE, where ASUGA again was a Gold Sponsor.
At the Board's request, Aspect granted all Community members automatic ASUGA membership, with the goal to simplify the joining process, drive membership and visibility.
The Board and Aspect continue to work together to create ways to improve the membership experience.
2014 will see ASUGA re-incorporated in the state of Delaware, with a firm to handle our annual LLC registration. Mike Adams and I are working closely on this.
Watch later this year, as we may see the ASUGA website present a different appearance again.
We will be hosting webinars (in the “even” months) that are more call center driven or technical in nature. The “odd” months will continue with the soft skills webinars.
Watch for the first survey posted in the ASUGA space by the end of February. This will assist the Board in knowing what the membership would like to see, so we definitely welcome your feedback.
The Directors on the ASUGA Board will continue to push for local user group meetings and work with Aspect on networking opportunities.
If your location can host a meeting, please reach out to our Local Leader Liaisons John Grdina or Shawn Livengood or send an email to firstname.lastname@example.org, and we’ll willingly do most of the work!
Also, look for more blogs and discussions on the Community site, or even start a discussion of your own in the ASUGA space on any contact center related topic.
My ongoing vision as President is to present the ASUGA membership increased opportunities to network, both locally and across the globe.
The Board and I continue to strive to improve communication, both electronically and in-person, and I look forward as always, to meet more ASUGA members at ACE 2014 in Miami.