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Hi everyone!


It’s that time again, when we nominate people for the ASUGA Board of Directors.   You can nominate someone you think will do a good job, or nominate yourself.  Being part of the Board is a great opportunity to build leadership and communication skills, and it is a great opportunity to network with other Aspect clients, users and enthusiasts! If elected, we ask that you  be available to attend our ASUGA Board conference calls, which are the first and third Wednesday of each month at 12:00pm Eastern.


The nominations are open from November 18th through November 24th, so if you are interested, please use the form below:

Thanks for everything!

Joseph Dangelmaier

Hi everyone!


We've got the last ASUGA webinar for the year lined up: Leader Self-Service, presented by Dr. Rick Wemmers.  Details below:


Leader Self-Service

Presenter:  Dr. Rick Wemmers, Rapid Business Development Expert

Date: Thursday, November 14, 2019

Time: 2.00PM - 3.00PM EDT


Register here:


Thanks for everything!

Joseph Dangelmaier

Hi everyone!


We have a new webinar coming up next revolving around speech analytics.  It should be a fun one!


Unleash the Value in Your Customer Interactions with Speech Analytics


Steve Chirokas, Director Product & Channel Marketing, CallMiner

Bob Moore, Senior Product Marketing Manager, Aspect

Date: October 10, 2019

Time: 2.00PM - 3.00PM EDT

Register here:

Thanks for everything!

Joseph Dangelmaier

Hi everyone!


We have a new webinar coming up on September presented by Bruce Weinstein, "The Ethics Guy", and CEO of the Institute for High-Character Leadership.  Should be a good one!


Thursday, Sept. 12, 2019
2:00-3:00 PM  EDT

Register here:

Thanks for everything!

Joseph Dangelmaier

We've got another exciting webinar coming up:


Optimize Your Workforce in Real-Time with AI

Presenter: Magdi Khalil

Date: Thursday, August 8, 2019

Time: 2:00PM – 3:00PM EDT


Register here:


Thanks for everything!

Joseph Dangelmaier

Hi everyone!


We have a new ASUGA webinar coming up in July:


Is Time Management Killing Your Organization’s Productivity?

Presenter: Randy Anderson

Date: Thursday, July 11, 2019

Time: 2:00PM – 3:00PM EDT


For more details, and to register, click here:


Thanks for everything!

Joseph Dangelmaier

Hi everyone!


We have a new Webinar coming up in June, presented by the Director of Product Marketing at Aspect!  Details are below:


Be Proactive: Get Out in Front of Your Customers

Presenter: Michael Kropidlowski

Date: Thursday, June 13, 2019

Time: 2:00PM – 3:00PM EDT

To register, just go here:

Thanks for everything!

Joseph Dangelmaier

Hi everyone!


Coming up this May we have a webinar topic near and dear to my heart, Do More and Live Better Through Remote Work.  Hosted by Dr. Amy Jauman, it will be on Thursday, May 9, 2019 at 2:00PM – 3:00PM EDT.  I'm looking forward to it!


For all the details, and to register, go here:


Thanks for everything!

Joseph Dangelmaier

10% Discount for ASUGA members to use for ACE 2019.


Registration voucher code for the ASUGA discount of 10% has been set up. Voucher Code: ASUGA2019


To register, please visit the ACE website. Select the “Register Now” button to get to the registration page and then scroll to the bottom and click on “Register Here.” Select “New Registration” and on the next page there is a field to enter the voucher code. Proceed thru the registration process and when you get to the payment screen your fee for the conference will be reduced by 10%.


We are pleased to offer a group rate at The Venetian until Thursday, July 4. Call the Venetian group line at 877-385- 3885 or the Palazzo groups line at 866-659-9659 or visit HERE to reserve your room at Aspect’s special rates from $179. A $25 resort fee and room tax are additional and a deposit equal to one-night room and tax will be required to hold your reservation.


If you need assistance, please email

Hi everyone!


After an unexpected hiatus, we're back with the ASUGA Webinar series, The 10-80-10 Principle of Productivity, presented by Sunjay Nath.  It'll be on April 11th, 2019, from 2:00PM to 3:00PM EDT.


Register now:


Thanks for everything!

Joseph Dangelmaier

Joseph Dangelmaier

ACE 2019

Posted by Joseph Dangelmaier Mar 22, 2019

This year, we're kicking ACE up a notch with an entirely new focus on YOU, giving you hands-on, practical, high-value content you can really use. Are you ready for this?

Introducing: The Aspect Master Program

Accelerate your career and bring a new level of expertise to your organization! For the first time ever, we're dedicating an entire ACE session track to a series of classes that will jumpstart your Master Program certification. You'll leave ACE with a specialist certification in one of two paths—Forecasting Workforce Management, or design fundamentals for CXP premise—valued at $750. Plus you'll receive a voucher toward your next-level certification exam (an additional $100 value).

And that's not all! ACE 2019 will also feature:

  • Real-world strategies in breakout sessions designed to help you do more with the solutions you own now.
  • Clear roadmaps to the short- and long-term capabilities you'll need to future-proof your organization.
  • Outcome-focused session tracks for those not attending the Master Program, designed around strategizing, problem-solving and optimizing your existing resources.
  • Extended networking opportunities to help you make more connections and build a stronger professional network.
  • Opportunities to meet and hear from the new Aspect executive team, so you can see exactly what we mean by "customer first."


  • Empower Your Customers. Engage Your Workforce. Get Energized.
  • We get it: Your job is harder than ever. In a world ruled by 24/7 connectivity, your customers are demanding empowerment, your workforce is demanding engagement, and your bottom line is demanding efficiency. The success or failure of your brand hinges upon your ability to keep multiple customer experience balls in the air, while also keeping an eye on the competition.
  • That’s why it’s GO time.
  • At ACE 2019, we're dropping the flag and kicking off four days of exclusive insights, high-energy networking opportunities and interactive product sessions. Come hear from industry pioneers, shake hands with the new Aspect leadership team, and share ideas with your colleagues.
  • Don’t just meet your growing customer and workforce needs—exceed them. The time is now, and we’ve got your back.

ACE 2019 announcement!

Customer experience pioneer, thought leader and best-selling author Jeanne Bliss will be our keynote this year. She’ll deliver a powerful, outcomes-based message around #CX transformation. Learn more about #AspectACE19 here:



News just came in that Vector Capital completed the acquisition of Aspect Software, with a new President/CEO and CFO named.  You can read more about it here:



Ric Wilson, ASUGA President

We have received a lot of questions about the media articles regarding the merger between Aspect and Vector Capital.

Hopefully this will answer most of your questions.


  • Aspect has entered into a definitive merger agreement to be acquired by Vector Capital, a leading private equity firm specializing in transformational investments in established technology businesses.
  • Vector Capital will invest more than $100 million of equity capital in Aspect’s business, and Aspect’s existing lenders will continue to support the company by providing Aspect with a new credit facility at closing.
  • Vector Capital brings substantial operational and financial resources as well as a proven track record of helping enterprise software companies invest in new products, accelerate innovation, and build market leading businesses.
  • The agreement is expected to close in the first quarter of 2019.
  • The merger agreement is a significant validation of the technology and personnel of Aspect. Vector believes the company is well positioned to capitalize on the tremendous opportunity in the growing Customer Engagement Center market.
  • This agreement goes beyond a debt refinancing. The relationship with Vector Capital will be extremely beneficial during our next stage of growth and will help Aspect accelerate our solution development through both organic initiatives and strategic acquisitions.

It’s important to point out that this event could not have taken place were it not for the innovative, hard-working people here at Aspect.


Below is a link to the announcement by Chris Koziol, President & GM, Interaction Management, Aspect Software


Many thanks

Ric Wilson

ASUGA President/CEO

We have our first 2019 ASUGA webinar coming up:


How to Set Goals That Drive the Right Performance

Date:  Thursday, January 10, 2019

Time:  2:00 p.m. – 3:00 p.m. EST

Presenter: Jeff Toister

You can register here:

Keep an eye out for a very special ASUGA Board member giving the introduction!

Thanks for everything!

Joseph Dangelmaier

The elections are over and the results are in, so please join Ric Wilson in congratulating and welcoming the new members to the ASUGA Board of Directors.

Below is the full list of Directors for 2019

Ric Wilson, Ninzi-Connect Software (South Africa) – President/CEO

Tom Ball, Mercedes-Benz Financial (USA) - President/Financial

Kevin Cardwell, Blackbox (Canada) – Membership Director

Shannon Scott, JP Morgan Chase (USA) – Administrative Director

Tina George, Wells Fargo (USA) – Administrative Director

Shawn Livengood, HGS (USA) – Website Co-Director

Joseph Dangelmaier, Emmi (USA) – Website Co-Directror

Ann Swift, Southwest Airlines (USA) – Social Media Co-Director

Richard Sandoval, City of Mesa (USA) – Co-Regional Liaison

Cindy Stevenson, Citi (USA) – Co-Regional Liaison

Rob Ritter, Comcast (USA) – Board member

Jason Ecenbarger, Hyundai Capital (USA) – Board member

Natalie Robertson, FRHI Hotels & Resorts (Canada) – Board member

Debra Bentson, Kaiser Permanente (USA) – Board Member

Krysta Koenig, Valley Medical Center (USA) – Board Member

James Wilson, Best Buy (USA) - New Board Member

Jason Hilliard, Radio Systems Corporation (USA) - New Board Member

De Wuan Robertson, Banner Health (USA) - New Board Member

Aylisia McDaniel, AIG (USA - New Board Member

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