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Ismail Hamwada
Failing Group Allowance:

hello team,

I have a challenge, I set up group allowances for the different skills within our contact center but unfortunately for us there are some agents who still book leave and go beyond the group allowance threshold. What could be the problem? Anyone can share knowledge on what we could be doing wrong so we can correct it.
Ismail Hamwada
Failing Group Allowance:

hello team,

I have a challenge, I set up group allowances for the different skills within our contact center but unfortunately for us there are some agents who still book leave and go beyond the group allowance threshold. What could be the problem? Anyone can share knowledge on what we could be doing wrong so we can correct it.
Ismail Hamwada
hello team,

I have a challenge, I set up group allowances for the different skills within our contact center but unfortunately for us there are some agents who still book leave and go beyond the group allowance threshold. What could be the problem? Anyone can share knowledge on what we could be doing wrong so we can correct it.

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